skip to Main Content

Within Cambridgeshire and Peterborough all enquiries about children come through the Customer Service Centre and are directed through to the appropriate service. Any enquiries received where it is not clear whether there are safeguarding issues/risks will be passed through to Multi Agency Safeguarding Hub (MASH) for a MASH enquiry to be undertaken.

This is a multi-agency team who undertake information gathering, analysis and decision making about whether there is a need for statutory intervention and if not what the appropriate intervention for the child, young person and their family might be.

18Jun 20

Keeping Children Safe in Education 2020

The Department for Education has published Keeping Children Safe in Education 2020 This guidance applies to all schools and colleges and is for: headteachers, teachers and staffgoverning bodies, proprietors and…

read more

Threshold Document

The Effective Support for Children and Families in Cambridgeshire and Peterborough (Thresholds) Document is intended to assist practitioners in identifying a child’s level of need and what type of service/resource may meet those needs. Using their professional judgement along with this guide, practitioners will feel better equipped to direct families to appropriate resources at the appropriate time.

To make a referral, please use the referral form below

The Joint Safeguarding Referral Form provides a standardised referral format for professionals and volunteers to use when they think a child or young person is at risk of significant harm.

What should you do if you think a child is being abused

If you are concerned that a child may be suffering physical, sexual or emotional abuse or neglect or is at risk of significant harm you should telephone Children Services using one of the following numbers:

  • Cambridgeshire children: 0345 045 5203
  • Peterborough children: 01733 864180
  • Out of Hours Emergency Duty Team (EDT): (01733) 234724

If you are a professional you can report a safeguarding concern using the Cambridgeshire & Peterborough Safeguarding Referral Form. All telephone referrals will need to be followed up in writing within 24 hours by the referring professional.

When making a referral it is important that:

  • All basic details are completed on the referral form ( correct names and spellings, siblings details, date of birth, addresses, ethnicity, first language, disabilities etc)
  • The referral must clearly identify the concerns and the impact on the child as well as what support has been provided previously to help families address these concerns and what strengths/resilience is within the family.
  • Referrals should set out what the referrer wants to see happen as a result of the referral, and should include the views of the family and, where appropriate, the child or young person.
  • The more information that is provided, the easier it is for Children’s Social Care to make a decision about the best course of action to take in respect of the child or young person.

Once you have completed the referral form it will need to be sent to:

If you think you or the child is in immediate danger and needs urgent help, please call the police on 999.


If you have a concern that a child or young person is at risk of illegal extremist activity you should still complete the Cambridgeshire & Peterborough Safeguarding Referral Form. The form will ask you to identify this concern as “Prevent (Violent Extremism)”

There is a hyperlinked checklist covering vulnerability to exploitation that includes factors linked to extremism designed to assist you in identifying risk. Referral to a specialist provision such Channel will be made by the MASH.

Translate »
Back To Top
×Close search