01733863744 pscb@peterborough.gov.uk

Extended 111 service to help those in mental health crisis…

mental111
New 24/7 crisis mental health services are available for people locally. By calling 111 and selecting option 2, anyone of any age, living in Cambridgeshire and Peterborough will be able to self-refer to these services.
The new services are part of the Mental Health Vanguard Programme and include:
  • County-wide First Response Service – The First Response Service (FRS), previously piloted in Cambridge, will expand to cover the whole county. The team provide assessments in the community 24/7 and respond to urgent referrals from emergency services.
  • New Sanctuary in Peterborough – The opening of a second Sanctuary in Peterborough, and additional support at the Cambridge one, will mean that people in crisis across the whole of Cambridgeshire and Peterborough will be able to access Sanctuary support. Staffed by mental health charity Mind in Cambridgeshire, the Sanctuary offers people practical and emotional support between 6pm and 1am and is accessible by referral from the FRS. You can watch a tour of the Cambridge Sanctuary by clicking here.
  • Self-referral through 111 – People of any age will be able to access urgent mental health services across Cambridgeshire and Peterborough by dialling 111 and selecting option 2. Calls will be answered 24/7 by trained mental health practitioners. They will be able to quickly assess the situation and determine whether an urgent referral is required, for example, to the First Response Service or Sanctuary.
The CPFT out-of-hours patient number has also changed, as the service is transferred to Lifeline. The new number is 0808 808 2121 and will operate between 7pm and 11pm, seven days a week.

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